A request is not a booking. We confirm availability, vehicle, itinerary and total price in writing. Your booking is confirmed after acceptance and receipt of the required advance payment.
Airport pickups include 60 minutes from the agreed meeting time. Provide your flight number so that we can adjust the meeting to your actual arrival. Major flight changes must be agreed with us. Other pickups include 15 minutes. Extra waiting requires your agreement and driver availability; the rate is stated in your quotation. Waiting during hourly hire uses the booked hours.
Pay 30% after the vehicle and quotation are confirmed, and the remaining balance before the journey starts. Bookings made less than 24 hours before pickup require 100% advance payment. The advance counts towards the journey price and is refundable under the cancellation rules.
Cancel 24 hours or more before pickup: no charge. Cancel from 6 hours to less than 24 hours before pickup: 50% of the journey price. Cancel less than 6 hours before pickup: 100%. Any advance already paid is deducted from the cancellation charge, not added to it.
Send your name, route and journey date by WhatsApp or email. The time we receive your message determines the cancellation deadline, not the time of our reply. All pickup times are local to the pickup location.
If you do not arrive during the included waiting period, we make at least two attempts to contact you using the details provided. A documented no-show is charged at 100% of the journey price. Cancellation and no-show charges are not added together.
If we cancel an unprovided journey, we refund the full amount paid for it. An alternative is offered only with your agreement. We initiate approved refunds within 5 working days; bank processing may take longer. Free cancellation means a full refund of the advance without a processing deduction.
The quotation includes applicable taxes, ordinary tolls and agreed parking. Additional stops, changes of route and extra time are agreed before charging. Passenger numbers, luggage and child seats must be specified before booking.
Each leg of a return booking has a separate agreed time and price; cancellation rules apply separately to each unprovided leg. Any special group or event conditions are stated in the quotation before payment. These terms do not limit mandatory consumer rights.
PRIMEWAY SRL · Via Pier Paolo Pasolini, 19, Milano, Italy.
P. IVA / C.F. 14439920969.
+39 335 526 6469 · primeway.ncc@gmail.com